UGOITA Global Privacy Policy

Undou to Igaku no Shuppansha Co., Ltd. ("Company," "we," "us," or "our") provides the UGOITA Global website, UGOITA PLUS membership services, digital educational content, customer support, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information in connection with the Services.

1. Scope

This Privacy Policy applies to personal information we process when you visit, register for, purchase, access, or otherwise use the Services.
If we provide a separate privacy notice or consent flow for a particular product, campaign, or jurisdiction, that notice will supplement this Privacy Policy.

2. Personal Information We Collect

We may collect the following categories of personal information:

Account and profile information
Name, display name, email address, country or region, language preference, login credentials, and other registration details
Transaction and billing information
Subscription plan, order records, billing address, payment status, and transaction history
Payment card details are generally processed by our payment processor rather than stored by us directly.
Support and communications information
Messages, support requests, attachments, survey responses, and communication history
Usage and device information
IP address, browser type, device identifiers, operating system, referral URL, pages viewed, timestamps, clicks, video viewing activity, cookie identifiers, and similar online activity information
Marketing and engagement information
Email open and click data, campaign participation, advertising attribution, and preferences
Information you voluntarily provide
Reviews, feedback, responses to questionnaires, and other information you choose to send to us

3. How We Collect Information

We collect information:

Directly from you when you register, subscribe, purchase, contact us, or otherwise interact with the Services
Automatically through cookies, pixels, log files, analytics tools, and similar technologies
From service providers, payment processors, analytics providers, marketing partners, and other third parties that support the Services

4. How We Use Personal Information

We use personal information for the following purposes:

To provide the Services, create and manage accounts, authenticate users, process payments, and deliver purchased content
To administer subscriptions, trials, renewals, cancellations, and customer support
To operate, maintain, analyze, secure, debug, and improve the Services
To send transactional messages, service notices, updates, and customer support communications
To send marketing communications and promotional materials where permitted by law, subject to your opt-out rights
To detect, prevent, investigate, and respond to fraud, abuse, security incidents, chargebacks, and violations of our terms
To comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and the rights of others
To evaluate or complete corporate transactions such as audits, investments, mergers, restructurings, or asset transfers

5. Professional And Sensitive Information

The Services may be used by clinicians and other professionals, but the Services are not designed for the submission of patient-identifying information.
Please do not send patient information, medical records, or other sensitive third-party information through contact forms, support tickets, feedback channels, or any community features unless expressly authorized and lawfully de-identified.
If we become aware that sensitive information was submitted inappropriately, we may remove or restrict access to that information.

6. Cookies And Similar Technologies

We and our service providers may use cookies, pixels, local storage, SDKs, and similar technologies to keep you logged in, remember preferences, measure performance, understand engagement, prevent fraud, and support marketing.
We may use analytics and advertising tools provided by third parties.
Depending on your location, you may be able to manage non-essential cookies through a cookie banner or preference tool. You may also control certain tracking through your browser or device settings. Some features may not function properly if you disable cookies.

7. How We Disclose Personal Information

We may disclose personal information:

To vendors and service providers that help us operate the Services, such as hosting or membership platform providers, payment processors, analytics providers, customer support tools, and email delivery providers
To advertising, analytics, and attribution partners, subject to applicable law
To professional advisers, auditors, insurers, and financing or transaction counterparties where reasonably necessary
To governmental authorities, regulators, courts, or law enforcement where required or permitted by law
In connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar transaction
With your direction or consent

8. International Data Transfers

We may transfer, store, and process personal information in Japan and other countries where we or our service providers operate. Those countries may have data protection laws that differ from those in your place of residence. Where required by applicable law, we will implement appropriate safeguards for cross-border transfers.

9. Legal Bases For Processing

If you are located in the EEA, Switzerland, or the United Kingdom, we may rely on the following legal bases to process personal information, depending on the context:

Performance of a contract
Our legitimate interests, including operating, securing, and improving the Services
Compliance with legal obligations
Your consent, where required

10. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and tax records, resolve disputes, enforce agreements, detect fraud, and comply with legal obligations. After that, we will delete, anonymize, or otherwise de-identify information unless retention is required by law.

11. Your Rights And Choices

Depending on where you live, you may have the right to:

Access, correct, update, or delete personal information
Request restriction of processing or object to certain processing
Withdraw consent where processing is based on consent
Request data portability
Opt out of marketing emails by using the unsubscribe link or contacting us
Request information about certain categories of collection, use, or disclosure

We may need to verify your identity before responding. We will process requests in accordance with applicable law.

12. U.S. State Privacy Rights

Residents of certain U.S. states, including California, may have additional rights under applicable law, such as rights to know, access, delete, correct, and opt out of certain forms of targeted advertising or profiling. We will honor valid requests to the extent required by applicable law.

13. Children

The Services are not directed to children under 16, or such higher age as may be required by local law for valid consent. If you believe a child has provided personal information to us in violation of applicable law, please contact us so we can investigate and take appropriate action.

14. Security

We use reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. If we make material changes, we will provide notice as required by law, such as by posting an updated policy on the Services or sending a notice by email.

16. Contact Us

For privacy questions or requests, please contact:

Company: Undou to Igaku no Shuppansha Co., Ltd.
Address: Gold One Azamino 2F-B, 1-7-1 Azamino, Aoba-ku, Yokohama, Kanagawa 225-0011, Japan
Email: contact@ugoitalab.com